Touch n Go

Touch n Go supposed to be quick method to pay tolls, but sometime it takes 30 minutes in the queue before one can make payment, how stupid is that? That's what happened today at around 8.00am to drive across Penang Bridge. Two queues formed for the 2 T&G lanes on the right-most side approaching the toll plaza. The queues moved real slow then much later there was the reason: one of the T&G lanes was closed. They were installing new equipment it seemed. But nobody's working on it at the time, looks like there was no urgency on their part to finish the work this morning. In my opinion work like this should be carried out non-stop throughout the night and be completed as soon as possible. How to get this onto their heads?